Steps To Follow If You Have A Complaint
About A Child Care Program
At Southwestern Child Care Resource and Referral, our first commitment is to the well-being of the child. to ensure the well-being of children, we have oulined a series of steps for customers to use to handle concerns about their child's care.
There Are 3 Basic Types Of Complaints
Those that are not violations of licensing rules and regulations
Those that are violations of licensing rules and regulations
Those that involve child abuse and neglect and/or the mistreatment of children
Southwestern child Care Reosource and Referral is not a monitoring agency. SWCCRR does not investigate complaints. SWCCRR encourages communication between the customer and the program as a means to resolve complaints and concerns. When a customer makes a complaint about a facility, the customer is asked his/her name, address and telephone number. This information is kept confidential unless the customer gives SWCCRR permission to use his/her name. The staff person documents this information and, in addition, obtains information about the facility and the specific incident or concern.
Steps To Take For The 3 Types Of Complaints
For complaints that do not violate NC licensing rules and regulations, the complainant is encouraged to discuss these concerns with the center director and/or lead teacher
For complaints received that violate NC licensing rules and regulations, the complainant should make this complaint directly to the NC Division of Child Development and Early Education. The telephone number for the NC Division of Child Development and Early Education Raleigh office is 1-800-859-0829
For complaints involving child abuse and negelect and/or the mistreatment of children, the complainant is strongly encouraged to call the NC Division of Child Development and Early Education 1-800-859-0829 or local Department of Social Services to register the complaint. Compaints of this type need to be registered by someone who has first hand or close knowledge of the situation.