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Resource & Referral

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Staff Education & Biography
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Vickie Ansley

Deputy Director for Programs

Vickie's Education & Biography
Vickie Ansley is the Deputy Director for Programs at Southwestern Child Development Commission, Inc. Directing the local Child Care Resource and Referral agency, as well as managing the agency’s statewide Resource and Referral efforts are a part of her duties. Vickie holds both a Bachelors and a Masters Degree in Early Childhood Education from Western Carolina University. Additionally, she has completed an Advanced Seminar in Child Care Administration from Wheelock Graduate School in Boston, MA. She holds a Level 12 Early Educator Certificate with an Adult Educator Endorsement in both the Early Care and School Age Fields.

Previously, Vickie served on the Region A Partnership for Children Board of Directors and was appointed by the governor to serve on the NC Child Care Commission. Currently, Vickie is the Board President for the NC Institute for Early Childhood Professionals and serves on the Curriculum Advisement Committees for both Haywood Community College and Southwestern Community College. She is a member of the Board of the Buncombe County based committee, Channels for Child Care Advancement and the Buncombe Cares For Child Care Committee.

Vickie has been employed with Southwestern Child Development Commission, Inc. for 18 years. During her employment with Southwestern, her duties have included , subsidy reimbursement services, coordination of child care programs in Haywood and Jackson Counties, and management of the subsidy program. Vickie’s work experience also includes Child Care Social Worker with DSS in Jackson County, First and Second Grade Teacher in Jackson County and Child Care Licensing Consultant with the NC Division of Child Development and Early Education and Early Education.

Vanessa Chandler

School-Age Specialist

Vanessa's Education & Biography
Vanessa Chandler is the Technical Assistance for School Age Programs at Southwestern Child Development Commission, Inc. Teaching BSAC (Basic School Age Care) and SACERS (School Age Care Environment Rating Scale) are part of her duties. Vanessa holds an Associate’s Degree in Early Childhood from AB-Tech and Bachelor’s in Leisure & Recreation from Mars Hill College.

Previously, Vanessa worked in an early childhood classrooms for almost 15yr and was a Director of an After-School program for 3yr. She has been with the School Age Project since it was established in 2004. She has also been on the board of the North Carolina After-School Alliance.

She has taught a Games Workshop at the National After-School Conference 4 times (Louisville, Phoenix, Ft. Lauderdale and Orlando).

Vanessa has been employed with Southwestern Child Development Commission, Inc. for almost 2 years.

Vicki Cole

Infant Toddler Specialist

Vicki's Education & Biography
Vicki Cole is the Regional Infant Toddler Specialist for Region 8. She works with child care centers and child care homes to offer Infant/Toddler Enhancement to their programs. Infant Toddler Enhancement focuses on improving classroom environments for very young children. She uses the Infant/Toddler Environment Rating Scale- Revised (ITERS-R) to help assess classroom quality. A pre and post analysis will be carried out based on the ITERS-R assessment either by the NCRLAP assessor or by an Infant/Toddler Specialist. Vicki provides in-depth technical assistance to the infant and toddler classroom staff and program directors. Infant Toddler program also uses the NC-CSEFEL Pyramid Model. The Pyramid Model is a way to enhance quality of care and promote optimal well-being for all children. It gives us evidence based practices to ensure a healthy foundation for future success.

Vicki received a B.S. Degree from Western Carolina University in Child Development & Family Relationship and completed the Birth-Kindergarten Licensure program at WCU. She currently holds a Level 11 NC Early Educator Certification with the Adult Educator Endorsement. She has been trained at Frank Porter Graham Institute by the authors of the following scales- ITERS, ECERS and FDCERS. Vicki received Certification from PITC-The Program for Infant/Toddler Caregivers and training in the CSEFEL Infant Toddler Modules 1-3-Promoting Healthy Social and Emotional Development in Infants and Toddlers. Other specialized training includes IT-SIDS, Creative Curriculum and Outdoor Learning Environments. Her educational and specialized training background gives her the opportunity to provide a variety of training events to early education providers in centers and family child care homes based on both their learning needs and interest.

All trainings may be viewed at the Southwestern Child Development Commission website at or your local CCR&R training calendar. Please feel free to contact your local Child Care Resource & Referral office or me if you need further information or assistance in registering.

Jennifer Gilliam

Quality Enhancement Specialist

Jennifer's Education & Biography
Jennifer Gilliam is the Quality Enhancement Specialist for Southwestern Child Development Commission, Inc. The Region A Quality Enhancement Project is funded by Smart Start, through the Region A Partnership for Children. Jennifer provides technical assistance and training to childcare facilities serving children age’s birth to five in Cherokee, Clay, Haywood, Graham, Jackson, Macon, and Swain Counties, and the Qualla Boundary. Additionally, Jennifer works closely with the region’s Shape NC project, an effort to address and reduce early childhood obesity.

Jennifer has had many years of varied experience, working in early childhood education as a preschool teacher, toddler teacher, and kindergarten teacher. Most recently, she served as Educational Enhancement Specialist, Early Childhood Mentorship Coordinator, and adjunct Early Childhood Education instructor at Caldwell Community College and Technical Institute in Hudson, NC.

Jennifer is a graduate of East Carolina University in Greenville, NC, where she earned a B.S. degree in Child Development and Family Relations with a concentration in Special Education; and Birth – Kindergarten Education Licensure. Jennifer holds a Level 11 Early Educator Certificate with Adult Educator Endorsement from the NC Institute for Child Development Professionals. Jennifer was previously a Board Member of the Burke County Childcare Resource and Referral Agency, and has served on numerous early childhood committees during her career. Jennifer is a member of the NC Association for the Education of Young Children (NCaeyc).

Lori Jones

School Age Project, Statwide Project Manager

Lori's Education & Biography
Lori Jones is the Statewide School Age Project Manager at Southwestern Child Development Commission, Inc. Managing and overseeing the activities of the School Age Quality Improvement Project though the Child Care Resource & Referral system in North Carolina is currently the main focus of her work. Lori holds a Bachelor’s Degree from Western Carolina University and has completed graduate level seminars in Child Care Administration through Wheelock College, Boston MA.

Currently, Lori serves on state level committees working to improve the quality of out of school time programming including the NC Center for Afterschool Programs professional development committee and Partners in Out of School Time Program Boost. Lori has served as a board member for the North Carolina Afterschool Coalition since 2005 and is currently the President Elect.

Lori first started working at Southwestern Child Development Commission, Inc. in December of 1986. Lori’s work experience and background with Southwestern includes child care program administration, human resources management, child care subsidy systems administration, child care resource and referral, grant writing, and policy development.

Betty Denkler

Regional Program Manager

Betty's Education & Biography
Betty Crow Denkler has served as the Regional Programs Manager for Southwestern Child Development Commission to the NC CCR&R Council since April 2007. She provides programmatic technical assistance to the four regional lead agencies for which SWCDC provides contract management for CCR&R Core Services provided through funding from the NC Division of Child Development and Early Education and Early Education. A native of Shelby, North Carolina, she earned her undergraduate degree from Carson-Newman College in Jefferson City, Tennessee and her graduate degree from Southern Baptist Theological Seminary. She has previously served as the director of First Baptist Child Development Center /Shelby for twelve years and the director of Child Care Connections of Cleveland County Child Care Resource and Referral for ten years. She currently resides in Shelby and is mother to four children and grandmother to one granddaughter.

Christy Greene

Data Collection Specialist

Christy's Education & Biography
Christy Wilson Greene, Data Collection Specialist, has been with SWCDC since 1998. She graduated from Haywood Community College with Associates in Business. She currently holds a level four Early Educator Certificate and has her Credentials I & II. She worked as a teacher’s assistant in three of SWCDC centers for six years before moving into Resource and Referral as the Parent Referral Specialist where she helped families find quality child care. In 2010 she moved into the position she holds now. Her job duties include keeping track of Specialists in 13 counties who are helping with educating providers and obtaining/maintaining licensure or accreditation. She also tracks Professional Development attendees and trainings for 13 counties. These numbers are then reported to the DCD in a quarterly report.

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